"This book owes its existence to an ideal, a burning frustration, and a trusted believer. The ideal was the sense that governed my feelings about systematic desensitization during my early introduction to its benefits. It is hard to put into words the initial doubts that pervaded me during my first attempt with desensitization with a seriously phobic client, as I re­ ligiously worked my way through the procedure: ""Will this client really become relaxed? And then what-will the visualization actually occur? And then what-will the fear really vanish, just like that?"" And oh, the feeling of discovery, and validation, when indeed the process worked, and worked well. Desensitization was everything it was claimed to be: systematic, clean, theoretically grounded, empirically tested, applicable as a behavioral technology regardless of one's own theoretical bias. And there were testable outcomes; concrete evidence for change. So I became invested and aimed at doing more with desensitization. My students and I raised some theoretical questions in order to open the doors for revising the desensitization to improve on its applications. We tested the rapidity with which desensitization could be accomplished, shortening the time by shortening the anxiety hierarchy. Along with others, we studied the question of group delivery, and reducing the total number of sessions, as well as examining the use of audiotaped delivery of services."

This textbook familiarises students with the theory and practice of small business management and challenges assumptions that may be held about the way small business management can or should adopt the management practices of larger firms. For students interested in establishing and managing their own small firm, this book helps them to focus their thinking on the realities of life as a small business owner-manager – both its challenges and its rewards. For postgraduate students that are keen to ‘make a difference’, this text enables them to understand how they might consult to small firms and assist owner-managers to establish and grow their ventures. In addition to students, this book is also useful to small business owner-managers as a general guide on how they might better manage their operations. Managers in large corporations and financial institutions who deal with small businesses as clients or suppliers, and professionals such as accountants, lawyers and consultants who provide advice and other services to small businesses will also find the book of interest.

In kürzester Zeit hat sich das E-Business zu einem festen Marktbestandteil entwickelt. Es verändert die Unternehmenslandschaft im ganzen und hat zugleich Auswirkungen auf die verschiedenen betrieblichen Bereiche in Unternehmen. Führende Fachvertreter aus Europa und den USA liefern in diesem Buch Ansätze, die für das Management des E-Business herangezogen werden können. Analysiert werden u. a. die strategische Ausrichtung der New Economy, die Markenführung im Internet, die Veränderung klassischer Vertriebsstrukturen durch das Internet, Nutzen und Schwächen der E-Education, Auswirkungen des Online-Banking und Möglichkeiten des E-Consulting.

This book constitutes the proceedings of the 17th International Conference on Business Process Management, BPM 2019, held in Vienna, Austria, in September 2019. The 23 full and 4 tutorial short papers included in this volume were carefully reviewed and selected from 115 submissions. The papers were organized in topical sections named: foundations; engineering; and management.

This book constitutes revised papers from the eight International Workshops held at the 16th International Conference on Business Process Management, BPM 2018, in Sydney, Australia, in September 2018: BPI 2018: 14th International Workshop on Business Process Intelligence; BPMS2 2018: 11th Workshop on Social and Human Aspects of Business Process Management;‐ PODS4H 2018: 1st International Workshop on Process-Oriented Data Science for Healthcare; AI4BPM 2018: 1st International Workshop on Artificial Intelligence for Business Process Management; CCBPM 2018: 1st International Workshop on Emerging Computing Paradigms and Context in Business Process Management; BP-Meet-IoT / PQ 2018: Joint Business Processes Meet the Internet-of-Things and Process Querying Workshop; DeHMiMoP 2018: 1st Declarative/Decision/Hybrid Mining and Modelling for Business Processes Workshop; REBM /EdForum 2018: Joint Requirements Engineering and Business Process Management Workshop and Education Forum The 45 full papers presented in this volume were carefully reviewed and selected from 90 submissions.