Most of us are users and providers of services. In spit of the predominance of services in modern society we actually know very little about them -- no best practices no principles no theories. This book provides information on services for people in business governement and education. If you want to have the competitive edge in your personal and professional life then it s imperative to understand service science. Service in itself can be described as a client/provider interaction that creates and captures value while a service system is defi ned as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined these two concepts form service science. Harry Katzan managing editor of the prestigious Journal of Service Science and professor at a local university takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alike in Service Science. With an easy-to-understand format Katzan offers a comprehensive introduction to service science for people in business education and government. Useful as a textbook and a professional guide this innovative study contains eight chapters that each end with a comprehensive summary a list of key words questions and additional selected readings. In addition Harry Katzan Jr. provides concrete examples and in-depth discussion on such timely topics as: Service concepts Service systems Information services Service management Service business Service technology Service science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn more about this exciting fi eld and change how you think and perceive your world with Service Science

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CHOOSE ANY LEATHER COLOR OF YOUR CHOICE WITHOUT ANY EXTRA CHARGES JUST OPEN “View Larger Image” BUTTON JUST BELOW THE BOOK IMAGE AND MAIL US YOUR CHOICE. Leather Binding on Spine and Corners with Golden Leaf Printing on round Spine. Reprinted in 2022 with the help of original edition published long back [1985]. This book is printed in black & white sewing binding for longer life Printed on high quality Paper re-sized as per Current standards professionally processed without changing its contents. As these are old books we processed each page manually and make them readable but in some cases some pages which are blur or missing or black spots. We expect that you will understand our compulsion in these books. We found this book important for the readers who want to know more about our old treasure so we brought it back to the shelves. Hope you will like it and give your comments and suggestions. Lang: - eng Vol: - Volume 53 Pages 770 Print on Demand. EXTRA 10 DAYS APART FROM THE NORMAL SHIPPING PERIOD WILL BE REQUIRED FOR LEATHER BOUND BOOKS. {FOLIO EDITION IS ALSO AVAILABLE.}

Good Condition: Minimal damage to the cover dust jacket may not be included minimal wear to binding most of the pages undamaged(e.g. minimal creases or tears) highlighting / underlining acceptable on books as long as the text is readable and markings are not excessive no missing pages. May be a former library book with usual treatments(e.g. mylar covers call stickers stamps card pockets barcodes or remainder marks). Extra components such as CDs DVDs figurines or access codes are not included. ISBN: 9780815320722 ISBN10: 0815320728 Contributors: Wart Montgomery Van

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